VENDOR ONBOARDING AGREEMENT

• Effective Date: 31 March 2026
• Last Updated: 31-03-2026

This Vendor Onboarding Agreement (“Agreement”) is entered into between Naseem Bazaar (the “Marketplace”) and the registering vendor (the “Vendor”).

1. Acceptance & Binding Effect

By clicking “I AGREE”, registering, or using the platform, the Vendor:

• Enters into a legally binding agreement
• Accepts the Vendor Terms & Conditions (“Vendor Contract”)
• Agrees to electronic records and communication

2. Marketplace Role

The Vendor expressly acknowledges:

• Naseem Bazaar is a technology platform and intermediary only
• It does not own, manufacture, stock, or sell products
• All transactions are direct contracts between Vendor and Customer

The Vendor bears full responsibility for:

• products
• fulfillment
• delivery
• returns
• legal compliance

⚠️ Payments collected by the Marketplace are on behalf of the Vendor.

3. KYC & Verification (MANDATORY)

Vendor must provide:

• Valid CNIC / business registration documents
• Bank account details
• Accurate identity and contact information

The Vendor confirms:

• All information is true, complete, and verifiable
• Fake or misleading information may result in:
  • immediate suspension
  • permanent ban
  • legal reporting if required

4. Commission & Financial Terms

4.1 Commission

• Marketplace charges 20% commission per order
• Deducted automatically before payout

4.2 Withholding Tax

• 1% withholding tax is deducted on withdrawals
• As per applicable FBR regulations

5. Payment Holding & Settlement

5.1 Holding Period

All payments are held for 14 days from order completion:

• First 7 days → customer refund window
• Next 7 days → Vendor response window

5.2 Release of Funds

Funds become eligible for withdrawal after 14 days

Subject to:

• no active dispute
• no refund claim
• no policy violation

6. Post-Payout Liability

Even after payout:

Vendor remains fully liable for:

• refunds
• disputes
• chargebacks
• legal claims

The Marketplace reserves the right to:

• Recover amounts from Vendor
• Deduct from future earnings
• Initiate legal recovery if required

7. Platform Enforcement Rights

Marketplace may:

• Hold or delay payouts
• Deduct refunds or penalties
• Remove listings
• Suspend or terminate accounts

All decisions are final and binding for platform operations

8. Acceptance Record

Marketplace may log:

• IP address
• device/browser
• timestamp
• agreement version

9. Governing Law

Laws of Pakistan apply.

VENDOR TERMS & CONDITIONS

• Effective Date: 31 March 2026
• Last Updated: 31-03-2026

1. Nature of Agreement

This Agreement governs Vendor participation on Naseem Bazaar.

By using the platform, Vendor agrees to all policies and enforcement mechanisms.

2. Marketplace Role

Naseem Bazaar:

• Is NOT a seller
• Is NOT a party to transactions
• Provides only:
  • technology
  • payment facilitation
  • support tools

⚠️ Vendor is the sole seller of record.

3. Vendor Obligations

Vendor is fully responsible for:

• Product authenticity & legality
• Accurate listings
• Inventory availability
• Order fulfillment
• Shipping & delivery
• Returns & refunds

4. Platform Workflow

Vendor agrees to operate within platform system, including:

• Order dashboard handling
• Status updates
• Shipping confirmation
• Return approvals

Failure to act within system timelines may result in automatic actions by Marketplace.

5. Refund & Return System

• All refunds are issued as store credits (wallet only)
• No cash / bank refunds

Vendor must:

• Respond within SLA
• Approve valid claims
• Accept Marketplace intervention

6. Disputes & Forced Actions

If Vendor fails to act:

Marketplace may:

• Approve returns
• Issue refunds
• Deduct amounts from Vendor

Vendor agrees to accept such actions without dispute.

7. Payment, Deductions & Recovery Rights

Marketplace may deduct from Vendor payouts:

• commissions
• refunds
• penalties
• disputes
• chargebacks

If balance is insufficient:

• Vendor must pay outstanding amount on demand
• Marketplace may pursue recovery

8. Shipping & Delivery

Vendor is fully responsible for:

• packaging
• courier handling
• delivery

Marketplace has zero liability for:

• delays
• damage
• lost shipments

9. SLA & Performance Monitoring

Vendor performance is monitored based on:

• response time
• dispatch time
• refund handling
• complaints

Marketplace may:

• downgrade visibility
• restrict account
• suspend Vendor

10. Prohibited Activities

Strictly prohibited:

• counterfeit products
• illegal goods
• misleading listings
• platform bypass (direct deals with customers)

Violation = immediate enforcement.

11. KYC & Compliance

Vendor must:

• maintain valid documentation
• update details when required

Failure = suspension.

12. Limitation of Liability (VERY STRONG)

To the maximum extent permitted by law:

Naseem Bazaar shall not be liable for:

• Vendor actions or negligence
• product quality or defects
• delivery failures
• customer disputes
• indirect or consequential damages

13. Indemnity

Vendor agrees to indemnify and hold harmless Naseem Bazaar against:

• customer claims
• legal disputes
• regulatory penalties
• financial losses

14. Suspension & Termination

Marketplace may suspend or terminate Vendor for:

• SLA violations
• fraud
• abuse
• customer complaints

15. Governing Law

Laws of Pakistan apply.