Refund Policy

Naseem Bazaar – Multi-Vendor Fashion Marketplace

• Effective Date: 31 March 2026
• Last Updated: 31-03-2026
• Company Information:

  This Refund Policy applies to all purchases made through Naseem Bazaar, which is owned and operated by Smart Information Technologies (Pvt) Limited.

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1. Marketplace Role & Vendor Responsibility

Naseem Bazaar operates solely as a multi-vendor marketplace platform.

All products are sold, fulfilled, and shipped by independent third-party vendors (“Vendors”).

Naseem Bazaar does not own, stock, or ship products.

All return, refund, and cancellation requests are initially submitted to the Vendor, who is responsible for:

• reviewing the request
• approving or rejecting it
• arranging product collection (if applicable)

Naseem Bazaar may intervene only if the Vendor fails to respond within 7 days. Intervention is at the platform’s discretion.

2. No Cash or Bank Refunds

Under no circumstances will Naseem Bazaar issue refunds in:

• cash
• original payment method
• bank transfer

All refunds are issued exclusively as redeemable platform credits (wallet vouchers).

3. Wallet Credit Refunds

Approved refunds or order cancellations are provided as wallet credits, with the following terms:

• Valid for 30 days from issuance (validity may be modified by Naseem Bazaar at issuance)
• Non-transferable and cannot be redeemed for cash
• Expire automatically after the validity period

Note: Vendors may deduct applicable fees from the refund, including:

• shipping costs
• payment gateway fees
• Vendor penalties or charges

4. Eligible Refund/Return Reasons

A return or refund request may be considered only if:

• Product received is damaged, defective, incomplete, or incorrect
• Manufacturing defect is identified
• Vendor cancels the order after payment confirmation (product unavailable)

Requirements:

• Product must be unused, unaltered, and in original packaging
• Original tags and purchase receipt must be intact

5. Non-Refundable / Non-Returnable Items

The following are never eligible for refund, exchange, or return:

• Sale, promotion, or clearance items
• Requests based on color, texture, or appearance variations
• Beauty, fragrance, or personal care products once opened or used
• Items returned without original tags, labels, or packaging
• Requests submitted after the allowed claim period

Vendors may define additional product-specific exclusions, which will be displayed at checkout.

6. Timelines for Claims

• Return/Exchange Requests: must be submitted within 7 days of delivery
• Vendor Response: must be provided within 7 days of request
• Customer Escalation: if Vendor fails to respond in 7 days, the customer may contact Naseem Bazaar
• Order Inquiries: must be raised within 15 working days of order placement

7. How to Request a Refund or Return

Submit your request via customer dashboard or email: customersupport@naseembazaar.com

Include:

• Order ID
• Reason for refund or return
• Supporting evidence (photos, parcel opening video, etc.)

Return Shipping:

• Customers are responsible for shipping costs unless the Vendor agrees otherwise
• Approved returns will be processed within 5–7 working days, or up to 14 working days during peak periods

8. Order Cancellation Policy

• Cancellations before shipping are only possible if payment fails or is not received
• Orders auto-cancel within 30 minutes of failed payment
• For already paid orders: no pre-shipment cancellation is allowed
• Approved cancellations result in wallet credit issuance under the same terms as refunds

9. International Orders

• Cash refunds or physical exchanges are never available
• Voucher-based refunds may be issued only if approved by the Vendor
• Customers are responsible for all customs duties, taxes, and shipping charges

10. Platform Rights & Escalation

Naseem Bazaar reserves the right to:

• Reject refund requests that do not meet criteria
• Intervene when Vendors fail to respond within 7 days
• Cancel orders due to product unavailability, compliance, or regulatory concerns
• Take final decisions to protect platform integrity

11. Limitation of Liability

Naseem Bazaar is not liable for:

• Vendor misconduct or negligence
• Product defects
• Shipping or delivery failures
• Customer dissatisfaction where policy criteria are not met

Wallet credits issued are the exclusive remedy; no further compensation will be provided.

12. Policy Acceptance

By using the Platform, customers agree to this Refund Policy along with:

• Delivery, Return & Exchange Policy
• Customer Terms & Conditions