Platform Service Policy

Naseem Bazaar – Multi-Vendor Fashion Marketplace

Last Updated: [26th March 2026]

1. Introduction & Scope of Services

Naseem Bazaar operates exclusively as an online multi-vendor technology, marketing, and facilitation platform. This Service Policy outlines the nature of the services we provide to both our registered customers and independent third-party vendors. By using our platform, you agree to the scope of services defined below.

2. Our Role as a Marketplace Facilitator

Naseem Bazaar does not own, manufacture, hold inventory of, or directly ship the fashion products listed on the platform. Our primary services include:

• Hosting & Technology: Providing a secure, user-friendly digital marketplace for vendors to list their products and for customers to browse and purchase them.
• Payment Processing: Facilitating safe and secure transactions between buyers and sellers through integrated third-party payment gateways.
• Marketing & Visibility: Promoting vendor products to a wider audience through our platform’s reach.
• Policy Enforcement: Ensuring platform integrity by monitoring vendor performance, enforcing Service Level Agreements (SLAs), and removing prohibited or restricted items.

3. Customer Support & Dispute Mediation

While the primary purchase contract is directly between the Customer and the Vendor, Naseem Bazaar provides dedicated customer support to facilitate smooth transactions:

• Vendor Communication: Customers are encouraged to contact Vendors directly for order inquiries. Vendors are bound by strict response SLAs (within 48 hours for Standard Vendors; within 24 hours for Premium Vendors).
• Marketplace Intervention: If a Vendor fails to respond within the mandated SLA timelines, or if a dispute arises regarding product quality, non-delivery, or return requests, Naseem Bazaar reserves the right to step in as a mediator.
• Final Decisions: To protect our platform’s integrity and ensure compliance with consumer laws, Naseem Bazaar holds the right to make final, binding decisions on disputes, including issuing forced approvals for returns or processing mandatory refunds.

4. Refund & Voucher Services

Naseem Bazaar strictly operates on a No-Cash-Refund policy. Our refund service is managed entirely through digital vouchers:

• Once a return, cancellation, or lost-shipment claim is approved by the Vendor (or enforced by the Marketplace), Naseem Bazaar will issue a redeemable digital voucher equivalent to the product’s value.
• This voucher service ensures a seamless re-purchasing experience, provided the voucher is used with the same Vendor within its 30-day validity period.

5. Service Availability & Platform Limitations

• Uptime & Maintenance: We strive to keep the Naseem Bazaar platform available 24/7. However, we may occasionally suspend access temporarily for scheduled maintenance, system upgrades, or technical fixes.
• Information Accuracy: While we require all Vendors to maintain high standards of quality and authenticity, Naseem Bazaar does not guarantee that all vendor-provided product descriptions, images, or inventory counts are entirely error-free.

6. Termination of Services

Naseem Bazaar reserves the right to refuse service, terminate accounts, or restrict access to the platform for any user (Customer or Vendor) who violates our Terms & Conditions, engages in fraudulent activities, attempts to bypass the platform for direct transactions, or lists prohibited/counterfeit items.

7. Contact Our Service Team

For any inquiries regarding our platform services, technical support, or to escalate a vendor dispute, please contact our support team at: Email: admin@naseembazaar.com Website: www.naseembazaar.com