Privacy Policy

Effective Date: 31 March 2026
Last Updated: 31-03-2026

Naseem Bazaar is owned and operated by Smart Information Technologies (Pvt) Limited, which is responsible for the collection, processing, and protection of personal information described in this Privacy Policy. At Naseem Bazaar, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase on NaseemBazaar.com or use our mobile apps (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of your information as described here.

1. Information We Collect

We may collect personal and non-personal information, including:

Personal Information

Name, email address, phone number
Shipping and billing addresses
Payment information (processed securely by third-party gateways)
Order history, product preferences, and transaction details

Technical Information

Device information (IP address, browser type, operating system)
Cookies, tracking pixels, and usage data
Location data (if enabled by your device)

This information is collected to provide, maintain, and improve the Platform and our services.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

Processing and delivering orders via Vendors
Communicating order status and notifications
Providing customer support
Preventing fraud and ensuring transaction security
Managing your wallet credits and account balances via Terawallet
Improving website functionality and user experience
Sending promotional updates only if you opt-in

3. Vendor Role in Data Processing

Naseem Bazaar operates as a multi-vendor marketplace. When you place an order:

Vendors may access your name, shipping address, email, and phone number to fulfill and deliver your order
Vendors are required to maintain your data confidentially and only for legitimate purposes related to your order
Naseem Bazaar does not control how Vendors use data outside of order fulfillment

4. Sharing of Information

We do not sell or rent your personal information to third parties. Your information may be shared with:

Vendors for order fulfillment
Courier and logistics companies to deliver products
Payment service providers (GoPayFast or others) for secure transactions
Technical service providers supporting the Platform

All partners are required to handle your data securely and confidentially.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences and login sessions
Improve website functionality and performance
Analyze traffic and user behavior for better service

You can manage or disable cookies through your browser settings. Note that some features may not work if cookies are disabled.

6. Data Security

Naseem Bazaar uses technical and administrative measures to protect your data from unauthorized access, loss, or misuse.

While we strive to secure your data, no online system can be 100% secure. Users are encouraged to maintain the confidentiality of their login credentials and account details.

7. Customer Rights

You have the following rights regarding your personal information:

Request access to your data
Request correction of inaccurate or incomplete data
Request deletion of your personal information

To exercise any of these rights, contact us at support@naseembazaar.com. Naseem Bazaar will respond in accordance with applicable laws.

8. Wallets, Credits, and Transaction Data

Your Terawallet account balance, voucher issuance, and usage are recorded and stored securely
Naseem Bazaar may use transaction history for fraud detection, customer support, and auditing and accounting
All wallet credits are non-transferable and subject to validity periods as described in the Refund Policy.

9. International Data Transfer

For customers outside Pakistan:

Personal data may be processed by Vendors or service providers located in other countries
By using the Platform, you consent to such transfers and acknowledge they are necessary for order fulfillment

10. Policy Updates

Naseem Bazaar may update this Privacy Policy to reflect legal changes, operational updates, or improvements.

Updates will be posted on this page
Continued use of the Platform signifies acceptance of the updated policy

11. Contact Information

For questions, concerns, or data requests, please contact us:

Email: support@naseembazaar.com
Website: www.naseembazaar.com