Delivery timelines and shipping charges vary depending on the Vendor’s location and your delivery address. Estimated costs and delivery dates will be calculated and displayed automatically at the checkout page before you confirm your order.

We offer a 10-day return window for damaged, defective, or incorrect items. Please note that Naseem Bazaar follows a Strict No-Cash-Refund Policy. Approved returns are refunded via a redeemable voucher valid for 30 days, which can be used to shop from the same Vendor.

If you receive a faulty or incorrect product, please email us immediately at customer@naseembazaar.com with your Order ID and clear photos of the item. Once the Vendor approves the claim, we will initiate the return or voucher process within 5–7 working days.

You can request a cancellation within 24 hours of placing your order, provided it has not been shipped yet. All cancellations require Vendor approval. If approved, a voucher (valid for 30 days) will be issued for the full order value.

Once your order is dispatched by the Vendor, you will receive a confirmation email or SMS containing a Tracking Number. You can use this number on the courier partner’s website or through the “Track Order” section on the Naseem Bazaar platform to see real-time updates.