Shipping & Delivery Policy
Naseem Bazaar – Multi-Vendor Marketplace
- Effective Date: 31 March 2026
- Last Updated: 31-03-2026
- Naseem Bazaar is a platform owned and operated by Smart Information Technologies (Pvt) Limited.
1. Introduction
Naseem Bazaar operates as a multi-vendor marketplace platform. All products listed on the Platform are sold, packed, and shipped directly by independent third-party vendors (“Vendors”).
Naseem Bazaar does not handle, store, or ship any products unless explicitly stated.
2. Role & Responsibility
Each Vendor is solely responsible for:
- order processing
- packaging
- shipping
- delivery
- courier coordination
Naseem Bazaar acts only as an intermediary platform and shall not be held liable for:
- shipping delays
- damaged shipments
- lost parcels
- delivery failures
3. Order Processing & Dispatch
Order processing begins only after successful payment confirmation.
Vendor Dispatch Timelines
Vendors on the Platform may be categorized into service tiers:
Standard Vendors
- Domestic Orders: Dispatched within 2 business days
- International Orders: Dispatched within 3 business days
Premium Vendors
- Domestic Orders: Dispatched within 1 business day
- International Orders: Dispatched within 2 business days
Important Notes:
- Business days exclude weekends and public holidays
- These timelines are targets, not guarantees
- Delays may occur during high-demand periods
4. Shipping Charges & Methods
- Shipping charges are determined entirely by the Vendor
- Charges, delivery methods, and estimated timelines will be displayed at checkout
- Customers are responsible for all shipping costs unless a Vendor offers free shipping
5. International Shipping, Customs & Duties
For international orders:
Customers are solely responsible for:
- customs duties
- import taxes
- clearance fees
- regulatory charges
Vendors are responsible for providing required shipping documentation, however:
Naseem Bazaar shall not be liable for:
- customs delays
- shipment holds or inspections
- additional charges imposed by authorities
Refused or Unclaimed Shipments
If a customer:
- refuses delivery, or
- fails to pay required duties/taxes
The shipment may be returned or abandoned.
In such cases:
Refund eligibility (if any) will be subject to deductions, including:
- shipping costs
- return handling charges
- applicable Vendor fees
6. Tracking Information
- Vendors are required to provide valid tracking details within 24 hours of dispatch
- Tracking information will be shared via email or user dashboard
- Naseem Bazaar does not guarantee tracking accuracy, as it is provided by third-party logistics providers.
7. Delivery Timeframes
- Delivery timelines shown at checkout are estimates only
- Actual delivery may vary due to:
- courier performance
- destination location
- customs processing (for international orders)
- Naseem Bazaar does not guarantee delivery dates.
8. Delays & Force Majeure
Delays may occur due to events beyond Vendor or courier control, including:
- natural disasters
- extreme weather
- political or regulatory actions
- transportation disruptions
In such cases:
- Vendors are expected to provide updates
- Naseem Bazaar may assist in communication but does not assume liability
9. Non-Delivery, Lost Shipments & Customer Protection
Excessive Delays
If an order is not delivered within:
- 30 calendar days from dispatch (international orders)
Customers may request a resolution via the Platform.
Lost Shipments
If a shipment is officially confirmed as lost by the courier:
- The Vendor is responsible for resolution
- Any approved compensation will be issued as store credit only, in accordance with the Refund Policy
Platform Role
Naseem Bazaar may:
- facilitate communication between customer and Vendor
- review cases where Vendors fail to respond within required timelines
However, Naseem Bazaar is not obligated to provide compensation and does not assume liability for shipping outcomes.
10. Failed Deliveries
Delivery may fail due to:
- incorrect address provided by customer
- unavailability of recipient
- refusal to accept shipment
In such cases:
- re-delivery or return costs may apply
- any refund (if applicable) will be subject to deductions
11. Order Cancellation (Payment Failure Only)
- Orders are confirmed only after successful payment
- If payment fails or is not completed:
- the order will be automatically cancelled within a limited time window (typically within 30 minutes)
- No shipping or processing will occur without payment confirmation
12. Limitation of Liability
To the maximum extent permitted by law:
Naseem Bazaar shall not be liable for:
- shipping delays or failures
- Vendor non-performance
- courier-related issues
- customs-related issues
- indirect or consequential damages
13. Policy Updates
Naseem Bazaar reserves the right to modify this Shipping & Delivery Policy at any time. Updates become effective upon publication on the Platform.
14. Contact & Escalation
Customers should first contact the Vendor via their order dashboard for shipping-related queries.
If a Vendor fails to respond within 7 days, customers may contact:
- Email: support@naseembazaar.com
Naseem Bazaar may review the case and take appropriate action in accordance with Platform policies.