Delivery, Return & Exchange Policy

Naseem Bazaar – Multi-Vendor Marketplace

• Effective Date: 31 March 2026
• Last Updated: 31-03-2026
• Naseem Bazaar is a platform owned and operated by Smart Information Technologies (Pvt) Limited.

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1. Introduction

Naseem Bazaar operates as a multi-vendor marketplace platform where all products are sold, fulfilled, and shipped by independent third-party vendors (“Vendors”).

Naseem Bazaar does not directly handle delivery, returns, or exchanges and acts solely as an intermediary platform.

2. Delivery Policy

Vendor Responsibility

All delivery-related obligations, including shipping, handling, and courier coordination, are the sole responsibility of the Vendor.

Delivery Timelines

• Estimated delivery timelines are provided by Vendors
• Typical delivery may range between 3–7 working days (domestic), but may vary
• Delivery timelines are:
  • estimates only
  • not guaranteed by Naseem Bazaar

Delays

Delays may occur due to:

• courier issues
• weather conditions
• remote locations
• peak seasons or operational constraints

Naseem Bazaar shall not be held liable for delivery delays.

Customer Responsibility

Customers must:

• provide accurate shipping information
• ensure availability to receive the order

Failure to do so may result in failed delivery and additional charges.

3. Return & Exchange Window

Customers may request a return or exchange within:

• 👉 7 days from the date of delivery

Requests submitted after this period may be rejected.

4. Return & Exchange Eligibility

Returns or exchanges may be accepted only if:

• Item is unused, unworn, and unwashed
• Item is in original condition
• All original tags and packaging are intact
• Valid proof of purchase is provided

Approval of all requests is subject to Vendor review and verification.

5. Complaint Reporting (Critical)

Customers must report issues within:

• 👉 24 hours of delivery

Applicable cases include:

• wrong item received
• damaged item
• defective product
• missing items

Required Evidence

Customers may be required to provide:

• clear product images
• parcel opening video
• order details

Failure to provide sufficient evidence may result in rejection of the claim.

6. Parcel Opening Video Requirement

Customers are strongly advised to record a parcel opening video at the time of delivery.

This video is essential for verifying claims related to:

• missing items
• damaged products
• incorrect deliveries

Naseem Bazaar and Vendors reserve the right to reject claims without proper evidence.

7. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• customized or made-to-order products
• sale or discounted items
• accessories
• personal care items (if applicable)
• items damaged due to misuse or mishandling

Additional product-specific exclusions may be defined by Vendors.

8. Return Process

• Customers must submit return/exchange requests via the Platform
• The request is forwarded directly to the Vendor

Vendor Decision Timeline

• Vendors are required to respond within 7 days

Non-Responsive Vendor

If a Vendor fails to respond within this timeframe:

• Customers may escalate the issue to Naseem Bazaar
• Naseem Bazaar reserves the right (but is not obligated) to review and decide the case

9. Return Shipping Responsibility

• Return shipping costs are borne by the customer, unless the Vendor agrees otherwise
• In approved cases (e.g., defective or incorrect items), the Vendor may choose to cover return shipping
• Naseem Bazaar does not bear return shipping costs under any circumstances.

10. Exchange Process

• Exchanges are subject to product availability with the Vendor
• If exchange is not possible, an alternative resolution may be offered in accordance with Platform policies

11. Claim Review & Resolution

• All claims are reviewed by the Vendor
• Naseem Bazaar may assist in facilitating communication

Naseem Bazaar:

• does not guarantee approval of any claim
• does not assume liability for Vendor decisions

12. Refund Linkage

Any approved refunds:

• will be processed strictly in accordance with the Refund Policy
• will be issued only as store credits (wallet balance)
• may be subject to deductions (shipping, fees, etc.)

13. Abuse & Misuse Protection

Naseem Bazaar reserves the right to:

• reject fraudulent or abusive claims
• suspend accounts engaging in repeated misuse
• deny service in case of policy violations

14. Limitation of Liability

To the maximum extent permitted by law:

Naseem Bazaar shall not be liable for:

• product defects
• incorrect shipments
• Vendor misconduct
• rejected returns or exchanges
• any indirect or consequential losses

15. Policy Acceptance

By placing an order on the Platform, you acknowledge and agree to this Policy and all related Terms.

16. Support & Escalation

Customers must first contact the Vendor via their order dashboard.

If the Vendor fails to respond within 7 days, customers may contact:

• Email: admin@naseembazaar.com

Naseem Bazaar may review the matter in accordance with Platform policies.